If the box seems to spontaneously restart regularly - or restarts and gets stuck on the O.C.A.P. When the RP receives this packet it will de. It will encapsulate multicast packets in IP packets and sends it by using unicast to the RP. Whenever a multicast source starts to transmit, the DR will catch the multicast packet and create a (S,G) entry in its multicast routing table. However after five minutes it reset again and got up to start the tests but three times nowI get as far as 'entering diagnostic mode' before it resets itself again with 'Hello your. This first packet is encapsulated in a PIM register message.
You do not have to worry about upgrading the software on the cable box yourself because your television provider pushes out any updates it has through the cable connection to the converter.Īs with computer operating systems, however, your cable box may experience a hardware or software problem at some point. Just this morning the receiver set itself again,I let it go because I was too tired to run the diagnostic tests and it took two tries but it started itself up again. Interactive applications like electronic channel guides, DVR recording and other programs you use with your remote control all run on the O.C.A.P. (Some cable boxes have a fairly long start-up sequence and display other messages like APP as they go through the process.) instead of the usual clock and picture-resolution information. As part of this sequence, your converter displays O.C.A.P.
Just as you have to wait for your computer’s operating system to start up again after you restart your PC, Mac or Linux machine, your cable converter has to restart its own operating system when you reboot the box. stands for OpenCable Application Platform, and it is the software that runs on your cable converter/DVR hardware.
She didn't know any direct line to bypass the voice menu one gets when they call the CS #.Q. After resetting you must re-pair your Jabra Evolve 65 with your Bluetooth devices, including the Jabra Link Bluetooth adapter. Should I hope for a lower model?Īfter I connect the replacement, I'll need to call back to configure the new one and de-activate the old one. The old one is "not recoverable" so you can dispose of it as you wish" Not sure what the reasoning is for sending the same one if they're already in the 'not-recoverable' phase. "it will be the same or a lower model, depending on what they have in the warehouse at the time. I asked if they would send the same model replacement. (Tax on shipping?) I could have signed up for the service plan but I figure I'm already ahead $96 by not paying $6/mo x 16 months.
After the third reset she gave up and said they'll send a replacement for $19.95 plus tax. Problem is that the "reset everything" procedure caused it to go back into reset. Well, after 35 minutes with CS, the last resort was to "reset everything to factory default" then call back and re-configure. Our technical specialists are waiting to assist you.Īssuming they will replace it, do I need a service call to configure the receiver or can I do this myself? Rest assured that we want to get this resolved as soon as possible, Mr. As you know, you can find tips and tricks through our Technical Help Forums to help answer all your DIRECTV entertainment system related questions. They should be able to inform you if there's a need for replacement as well.Īt DIRECTV, we strive to provide all options to make sure you experience the ultimate in digital home entertainment every day. Our Technical Support Center is available 24/7, so please call 1-80 to assist with technical service issues. Please call our Technical Support Center and discuss it with one of our technical specialist. Since we are limited to what we can discuss by email, we need to speak with you to properly diagnose your receiver's issue. Let me assure you that technical problems like this seldom happens, and if it does, we have technical specialists and procedures to make sure we determine the cause of the issue and provide you a solution at the soonest possible time. We have developed advanced technology throughout the years making our system highly reliable. I know how disappointing it can be since it has been happening for days now. I am sorry to hear that your H20 keeps on resetting. Well, I also sent the problem to DTV customer support who told me.